Neom3 Global

What Information We Collect

In the course of providing and improving our Service, we collect your personal information for the purposes described in this Privacy Policy. The following are the types of personal information that we collect:

Information that you provide

When you create an account, browse the Service, place an order at checkout, contact us directly, or otherwise use the Service, you may provide some or all of the following information:

• Account and profile. We collect your mobile phone number and/or email address as the login credentials for your account and assign a user identification number to your account. If you choose to register or log in via external third-party services, such as Facebook or Google, you agree we may collect your profile photo, username, and/or email address associated with the relevant third-party service provider. We also collect information in your profile, account settings and preferences in your Neom3 account. We also collect your country/region.
• Purchases. We collect data related to your orders on the Service (e.g., transaction ID, transaction history, product identification number), payment information required to complete the transaction (e.g., payment card number or other third-party payment information required for payment, billing address), information provided by you for product sizing purposes, your shipping address (e.g., city, state, country/region, postal code), and recipient contact information (e.g., name, mobile phone number). To facilitate customs clearance or comply with legal requirements of public authorities (e.g. customs authorities), we may collect information that may personally identify you (e.g., your national identity card number, tax identification number or passport number), and this information will be stored securely.
• Customer support activity. When you communicate with our customer service team through our customer support functions in the mobile application/on the website, either with a customer service agent or with our virtual assistant (via the chatbot or hotline), through social media, or any other means, we will collect your communication history with us which includes any text, images, video, audio, or supporting documents exchanged between us.
• Information when you contact us. When you contact us, we collect the information you send us, such as reports, feedback, or inquiries about your use of the Service or information about possible violations of our Terms of Use or other policies.
• Chats with merchandise partners. When you chat with merchandise partners on Neom3, we collect your chat communications and other related information.
• User-generated content. When you provide any content (e.g., images, videos, or text) to leave product reviews and ratings, provide images to search for items, or provide images or text to customise products, we collect this information and its associated metadata to support and enable your use of the Service.
• Promotion and event participation. We collect certain information when you participate in a contest, event, promotion, survey, giveaway or sweepstake, as part of the participation process, such as your desired prize selection. Such sweepstakes and contests are voluntary. We recommend that you read the rules and other relevant information for each sweepstake and contest that you enter. In addition, we collect information about your preferences for receiving marketing communications from us, as well as your interactions with them.
• Other information not explicitly listed above. We will collect other information that you provide for purposes as described in this Privacy Policy or for any other purpose disclosed to you at the time we collect your information.

Information from third-party sources

To the extent permitted by applicable laws, we may receive and collect your personal information from other third-party sources, such as:

• Data providers. We receive and collect your personal information, such as identity verification information and fraud prevention risk-scoring, from information services to help us detect fraud regarding payments, prevent unauthorized transactions, and safeguard the Service.
• Marketing and advertising partners. We receive and collect your personal information from our marketing and advertising partners, such as business partners with whom we collaborate on marketing events and promotion of the Service. Specifically, we receive from these partners information including, for example, the specific advertisements you clicked on, attribution information via cookies and similar technologies to help us determine the origin of traffic to our Service, device data if you clicked on certain advertisements, responses to marketing emails, advertisements and offers, and audience information from marketing partners where they have the authority to share that information with us.
• Public authorities, public sources, and rights holders. We obtain your personal information which may include username, address, email, mobile phone number, purchase and/or payment information from third party sources, for example, as necessary to comply with our obligations, prevent, investigate and detect an alleged claim or crime, or for a party to assert their legal rights.
• Our payment processors. We obtain your personal information from our third-party payment processors who help us process transactions, provide our Service, and prevent fraudulent or illegal activity. The personal information our payment processors pass to us includes your name, email address, billing address, and phone number.
• Other third-party services. We collect your personal information from other third-party services, such as social media services (username, profile picture, and/or email if you register or log in via them) and logistics service providers (delivery progress, proof of delivery, and delivery address).

Information collected automatically

To enhance your experience with the Service and support the other purposes for which we collect personal information as outlined in this Privacy Policy, we may automatically collect information about you, your computer, or mobile device and your interactions with the Service and our communications over time, such as:

• Device data. Device model, operating system information, internet service provider, language settings, unique identifiers (e.g., identifiers used for advertising purposes where permitted by law).
• Service usage information. Interactions with the Service, including the source from which you arrived at our pages, the pages you viewed, browsing, searching and purchasing history, items in your shopping cart, whether you opened our emails or clicked links, plus diagnostic and performance information including crash reports and performance logs.
• General location data. Approximate location based on technical information (e.g., IP address).
• Data collected via cookies and similar technologies. Information via cookies and similar technologies stored on your device. These may be necessary to provide the Service or optional (e.g., for tracking advertisements). See our Cookies and Similar Technologies Policy for details on disabling certain cookies.

Declining to provide information

We need to collect your personal information to provide certain services. If you do not provide the information we require to provide the Service, we cannot provide the Service. Other information is optional, but without it, the quality of your experience of the Service may be affected.

How and Why We Use Your Information

We use the personal information that we collect for various purposes, including to develop, improve, support, and provide the Service, allowing you to use its features while fulfilling and enforcing our Terms of Use. We may use your personal information for the following purposes:

• Create and maintain your account. To create and maintain your account on the Service and enable account security features (e.g., sending security codes via email or text messages).
• Orders and delivery of products and services. To receive and process orders, deliver products and services, process payments, communicate with you regarding orders, products, services, and promotional offers, and facilitate order disputes, refunds and/or returns of your orders.
• Improve and optimize services and troubleshooting. To optimize features, analyze performance metrics, fix errors, and maintain and improve the Service and our business. We may create aggregated or otherwise deidentified data based on the personal information we collect.
• Personalize your experience. To recommend features, products, and services that may be of interest to you, determine your preferences, and personalize your experience with the Service.
• Communicate with you and provide customer support. To communicate with you (e.g., announcements, updates, security alerts, support, and administrative messages) and provide customer support for your requests, questions, and feedback.
• Sweepstakes, contests, and other promotions and events. To identify you in promotion activities and events using your user profile picture and account information, and facilitate invitations to friends.
• Marketing. For marketing purposes in accordance with applicable laws. We may send direct marketing communications such as emails, text messages and push notifications. You may opt out as described in the “Your Rights and Choices” section.
• Interest-based advertising. We, our service providers, and our third-party advertising partners may collect and use your personal information for interest-based advertising. For example, we may use your interactions with the Service and information in your account profile to show you interest-based advertising on our platform. We do not use information which on its own personally identifies you (such as your name or email address) for interest-based advertising. We follow the Self-Regulatory Principles for Online Behavioral Advertising as set forth by the Digital Advertising Alliance (DAA). You can learn more about interest-based advertising and your opt-out choices in the relevant section.
• Fraud prevention and security. To prevent, detect, investigate, and respond to fraud, unauthorized access to or use of the Service, violations of the Terms of Use and other Neom3 policies, or other misconduct.
• Compliance, legal obligations and protection. For compliance purposes and to comply with applicable laws, including lawful requests and legal processes; to protect our, your, and other users' rights, privacy, safety, or property; to audit internal processes; to enforce the terms and conditions that govern the Service; and to prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical, or illegal activities.
• Legal claims based on your consent. In some cases, we may specifically ask for your consent to collect, use, or share your personal information, where required by applicable laws.
• Cookies and similar technologies for technical operations, performance enhancement, advertising, analytics, etc. For more information, please read our Cookies and Similar Technologies Policy.

Last updated: October 2026. Neom3 is owned by DAVID KWASI TIDAKABI and FAMILY. For questions about this policy, contact us through the platform.

By accessing or using the Neom3 Service, you agree to be bound by these Terms of Use. If you do not agree, do not use the Service.

1. Acceptance of Terms

These Terms constitute a legally binding agreement between you and Neom3 (owned exclusively by DAVID KWASI TIDAKABI and FAMILY). Your continued use of the platform constitutes acceptance of any updates to these Terms.

2. Account Registration

You must provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

3. Marketplace Rules

Neom3 is a marketplace connecting buyers and sellers. Listings are subject to audit. Users must not post prohibited items, engage in fraud, or violate applicable laws. Sellers are responsible for the accuracy of their listings and fulfillment of orders.

4. Payments and Orders

Payments are processed through supported local methods (including Mobile Money and bank transfers as configured). Neom3 facilitates transactions but is not a party to the underlying sale between buyer and seller except as necessary for platform operations and commission.

5. Prohibited Conduct

You may not: claim ownership of the Neom3 platform or brand; reverse engineer or misuse the software; upload malware; harass other users; or attempt unauthorized access to any part of the Service.

6. Intellectual Property

The Neom3 name, logo, software, design, and related intellectual property are owned exclusively by DAVID KWASI TIDAKABI and FAMILY. No rights are granted except as expressly permitted for use of the Service.

7. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect and use personal information. By using Neom3 you consent to the practices described there.

8. Limitation of Liability

To the fullest extent permitted by law, Neom3 and its owner are not liable for indirect, incidental, or consequential damages arising from your use of the Service.

9. Governing Law

These Terms are governed by the laws of the Republic of Ghana, without regard to conflict of law principles.

Last updated: October 2026. For legal inquiries contact the platform owner through official Neom3 channels.

We are committed to protecting everyone's intellectual property and have a comprehensive policy to that end. This Intellectual Property Policy explains how we address allegations of infringement, how authorized parties can submit reports of infringement regarding content on our website and mobile applications, and how responsible parties can respond when their listings are affected by a report. We will remove material cited for alleged intellectual property infringement when provided with a report that complies with our policies. The intellectual property hereof means copyright, trademark, patent and other intellectual properties prescribed by laws.

1. Report Infringement

(1) To submit a notice of IP infringement, you must be the rights owner who owns the IP being reported or an agent with permission from the rights owner to submit notices on his or her behalf.

(2) We will investigate the listings or contents upon receiving your report. Please note that any report made to us must be made in good faith and sworn under penalty of perjury.

(3) It is a requirement that the notice submitter be logged into our online intellectual property infringement report portal (“IP Portal”). You should include the following information in your report:

• Specific identification of the IP you believe is infringed including the registration number, written description of copyrighted work, link to copyrighted work, first date of use/publication, etc.
• Nature of infringement (whether infringement occurs on the product, physical product packaging, image on the product detail page, or text on the product detail page).
• List of infringing products (URLs for the product detail page of the specified product).
• List of infringers.
• Supporting documentation or any other information that will help in processing your complaint (such as order IDs for any test buys on the products you are reporting).
• Your contact details (name, address, phone number, and email address).
• Other information required under relevant laws.

(4) We may request additional information before processing a report, such as verification or other documentation regarding the claimed right and ownership.

2. Report Copyright Infringement Using Copyright Infringement Notice under Applicable IP Laws

(1) If you are an owner of copyright or authorized to act on behalf of the owner of a copyright that is allegedly infringed, you may submit a notice of infringement through IP Portal, which must include the following:

• The physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
• Identification of each copyrighted work claimed to have been infringed. A notice may cover multiple copyrighted works.
• Identification of each infringing material that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate each of such material.
• Information reasonably sufficient to contact you including your address, telephone number, and email address.
• A statement to the effect that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
• A representation by you that (i) the information in the notice is accurate and (ii) under penalty of perjury, you are the copyright owner or authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
• Other information or document required under relevant laws.

(2) If you misrepresent that material is infringing, you may be liable for damages. Therefore, if you are not sure whether the material is infringing, please seek legal advice before submitting a notice to us.

(3) If your notice of infringement is accepted, we will remove the content you reported and take appropriate action against the responsible parties. We do not share details of actions which are not already public in nature.

(4) Repeat infringer policy: we are committed to the protection of intellectual property rights and we terminate repeat infringers in appropriate circumstances.

3. Counter-Notice to Copyright Infringement Claim under Applicable IP Laws

(1) If the content provider believes that the material that was removed (or to which access was disabled) is not infringing, or with proper authorization, the content provider, may send us a counter-notice containing the following information:

• A statement explaining why the content provider believes a mistake, misidentification, or an error was made; and
• Other information or documents required under relevant laws.

(2) If a counter-notice is received by us, we will take appropriate measures in compliance with applicable laws.

4. Withdrawal of Report

The intellectual property owner or authorized agent who reported infringement may withdraw its report through IP Portal. The withdrawal request must clearly identify the report submitted by including the information of the complaining party, the intellectual property right previously claimed to have been infringed, and the material complained against which is to be withdrawn.

5. False Notice

(1) We may reject reports of infringement that contain information we believe is false, fraudulent, incomplete, or otherwise submitted in bad faith. We also reserve the right to take action against abusers of this policy and applicable law.

(2) The continuous submission of inaccurate or fake notices could lead to the removal of your submission privileges.

Last updated: October 2026. Neom3 is owned by DAVID KWASI TIDAKABI and FAMILY. Reports of infringement should be submitted in good faith through the platform’s official channels.